In the event of an error in the transaction, wrongful transfers, mistaken identity, or any other issues that can be verified and proven, Nextwave will refund the money in question to the user, provided the reasons are genuine and proved after investigation. Please read the fine print on each contest, tournament or service we provide before paying for it; it provides all the details about the services we provide and the contest entries users purchase. Our Policy for the cancellation and refund will be as follows:
In order to comply with extant law relating to deposit regulations, please note that the user must withdraw any idle balance lying in their ‘Winnings Wallet’ within 365 days of having won that amount. Similarly, users must use any money in their ‘Deposits Wallet’ within 365 days. If not, the said amounts will have to be forfeited.
For cancellations on transactions already completed please contact us via the Contact Us section on the app.